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ISCOM386 Week3 Case Studies
Service Management
ISCOM386 Week3: Resource: Service Management, Ch. 4
Read case studies 4.1 and 4.2 in Ch. 4 of Service Management: Operations, Strategy, Information Technology (pp. 101-112).
Answer the questions at the end of each case study using 100 words or more (600 or more words for all 6 questions).
Format your paper according to APA guidelines.
This assignment contains a Microsoft Word document.
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