Choose Your Desired Option(s)
BSCOM234TWk 5 – Apply: Conflict Management
1. During his deposition, Jason states how __________ is a business culture with an unequal distribution of power, and it is normal or even desirable for many employees.
a) High-power-distance
b) Low-power-distance
c) Low-context
d) High-context
2. Jason lies to Mr. Fletcher about how much money his firm makes because he’s embarrassed about how little he earns. He may be lying because he wants to __________________.
a. avoid loss of resources
b. avoid harm
c. appear as an important client
d. protect his self-image
3. The two general categories of reasons people are deceptive are ____________________.
a. self-serving and to gain resources
b. to protect one’s self-image and self-serving
c. altruistic and to gain resources
d. altruistic and self-serving
4. Haley was disappointed when she overheard Jason say she was wrong to assume that Kameron wanted more than just drinks after work. When Haley approached Jason, he became defensive and started talking about all the bad things she has done at work. Jason is engaging in ___________.
a. self-talk
b. reflective memory
c. information management
d. gunny-sacking
5. One human resources complaint reported that Jason has taken advantage of his position as a business owner to continually ask subordinates to go on a date with him. This exemplifies which characteristic about power?
a. Power works in mysterious ways
b. Power can be negative
c. Power is language-based
d. None of these
6. Haley cried when Mr. Fletcher said she was being a “spoiled brat” because she insisted that her deposition should be rescheduled so she didn’t have to see Jason. Haley’s crying about Mr. Fletcher’s hurtful comment is a(n) ________ response.
a) invulnerable
b) acquiescent
c) vulnerable
d) active verbal
7. Haley wanted Mr. Fletcher to change the date and location of her deposition so it’s not same date and place as Jason’s. When he didn’t comply, she said, “If you don’t change the date, I won’t attend the deposition!” This tactic is defined in Interpersonal Conflict: Relating to Others as _________________.
a. Bullying
b. Coercion
c. compliance gaining
d. upper-hand persuasion
8. When Mr. Fletcher accuses Jason of creating a masculine, alpha male working environment, Jason admits that he did create a macho, fraternity-type culture, but that he only did so to help boost the self-esteem, sense of belonging, and productivity among the male employees. Jason’s response is most appropriately labeled a(n) _______________.
a) absence of an account
b) excuse
c) justification
d) reproach
9. What is Cupach and Spitzberg term for an acquaintance who desires or assumes a close relationship with someone and, although non-threatening, repeatedly invades that person’s privacy?
a. surveillance behaviors
b. obsessive-compulsive stalking
c. obsessive relational intrusion
d. stalking
10. Jason rolls his eyes and walks away from the deposition when Mr. Fletcher orders him to tell the truth about Creative Consulting’s culture. Jason and Mr. Fletcher are using one of the least satisfying approaches to conflict management, which is _______________________.
a) passive-aggressive pattern
b) demand-withdrawal pattern
c) confrontation-avoidance pattern
d) destructive-aggressive pattern
11. Mr. Fletcher is invited to a baseball game after work, but he needs to stay later than usual. He feels torn in two directions because he wants to do both things. This is an example of which of the following?
a. Gunny-sacking
b. Dialectical tension
c. Flaming
d. Disinhibition effect
12. When Mr. Fletcher reaches out to speak with Haley, he discovers that Haley always avoids talking about her past. During a deeper investigation, Mr. Fletcher discover that she had lied on her resume about her experience. When Mr. Fletcher tells Jason about Haley’s deception, Jason is shocked. Haley’s type of deception is considered a __________.
a. commission
b. white lie
c. bald-face lie
d. omission
13. Since Kameron has been fired by Creative Consulting, he is trying to work through his post-dissolution grief. One strategy that is helping him is to mentally review Creative Consulting’s flaws. Kameron is engaging in which of Weber’s strategies?
a. Prepare to feel better
b. Get some perspective
c. Figure out what happened
d. Realize, don’t idealize
14. Mr. Fletcher told his associates that he needed them to come in for the weekend to prepare a strategy, and they readily obliged. This demonstrates what source of power?
a. Expert power
b. Referent power
c. Reward power
d. Legitimate power
15. Alicia calls Mr. Fletcher and says, “Hi Charles! I showed up to the deposition, but no one from your firm was around. I thought we were going to meet at your firm today.” Mr. Fletcher responds, “Hi Alicia! We are taking depositions at the courthouse. We were there on the third floor and waited for you for about 30 minutes.” Alicia says, “Well that explains it. I showed up to your firm, and I was wondering why no one was at your office.” What kind of conflict does this situation reflect?
a) Ego conflict
b) Simple conflict
c) Pseudoconflict
d) Complex conflict
16. Other human resources complaints report that Jason has used power to punish others. This type of power is known as ____________________.
a. referent power
b. legitimate power
c. expert power
d. coercive power
17. Jason wants to play music on the office speakers, but everyone wants the office to be quiet while they work. What type of conflict is this? What kind of conflict does this situation reflect?
a. ego conflict
b. simple conflict
c. complex conflict
d. pseudo conflict
18. Haley never reported to HR about Kameron’s consistent invitations to Happy Hour. Mr. Fletcher alleges that Haley failed to disclose this behavior because she was trying to make Jason notice so he can become jealous. Haley’s reasons for possibly evoking jealousy in a relationship include relational
a) escalation and relational intimacy
b) rewards and relational escalation
c) rewards and relational revenge
d) intimacy and relational revenge
19. When Mr. Fletcher told Jason that he ran an ineffective business, Jason responds with, “OK! Why don’t you take a closer look at your own law firm?” Jason’s reaction is bestcharacterized as a(n) ________ response.
a. vulnerable
b. acquiescent
c. invulnerable
d. active verbal
20. During the depositions, Jason stated that is rare for a business to have a relationship between parties of equal power. A similar type of relationship between two people is known as _______________________.
a. a symmetrical relationship
b. a deficit relationship
c. a complementary relationship
d. a contemporary relationship
21. Creative Consulting changed their policy regarding work hours because some employees wanted to spend time with their families during certain national holidays. The policy now states that if the office is open on a national holiday, employees can take half the day off. This change provided employees with a better work-life balance and improved morale. What type of conflict is this? Which of the following types of conflict does their situation represent?
a. active conflict
b. expressive conflict
c. instrumental conflict
d. constructive conflict
22. During the depositions, Jason stated that there is nothing wrong with Creative Consulting’s culture and that it is normal for relationships to have one person who dominates or makes most of the decisions. This type of relationship is known as ___________________________.
a) a deficit relationship
b) a complementary relationship
c) a contemporary relationship
d) a symmetrical relationship
23. Haley and Jason continue to argue about a misunderstanding and cannot come to a resolution, but they both still try to resolve their disagreement. What myth do these two seem to believe?
a) Conflict can always be avoided.
b) Conflict is always a sign of a poor interpersonal relationship.
c) Conflict always occurs because of misunderstandings.
d) Conflict can always be resolved.
24. Employees have reported Jason as being a supervisor who uses words to attack or demean those around them. This is an example of ___________________.
a) high dominance conflict
b) verbal aggression
c) powerful language
d) linguistic assault
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